Privacy Policy

At Trenali, operated by Rob Guest, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

• Business Name: Trefani
• Owner: Rob Guest
• Website: www.trenali.com
• Email: rob@trenali.com

2. What Data We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number (submitted via forms, bookings, subscriptions)
• Health and Fitness Goals (if disclosed during consultations)
• Payment Information (handled securely via third-party services – we do not store card details)
• Technical Information: IP address, browser type, device info (collected via cookies/analytics)

3. How We Use Your Information

We use your data to:

• Respond to enquiries and bookings
• Provide live fitness sessions and coaching services
• Send you updates or newsletters (if subscribed)
• Improve website functionality and user experience
• Maintain compliance with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Consent (e.g. newsletter opt-in, contact form)
• Contractual necessity (providing services you request)
• Legitimate interest (improving services, preventing fraud)
• Legal compliance

5. How Your Data is Stored

Your information is securely stored via encrypted servers and/or third-party platforms (e.g. Google, Mailchimp, Calendly, Stripe).

We never sell or rent your data to third parties.

6. Third-Party Services

We may share necessary data with trusted platforms we use:

• Email marketing (e.g. Mailchimp, ConvertKit)
• Payment processing (e.g. Stripe, PayPal)
• Video streaming or coaching platforms (e.g. YouTube, Zoom)

Each of these services has its own privacy policy.

7. Cookies

This website uses cookies to:

• Remember preferences
• Track usage for analytics (e.g. via Google Analytics)
  You can control cookies via your browser settings.

8. Your Rights (Under UK GDPR)

You have the right to:

• Access your data
• Correct or delete your data
• Withdraw consent
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email rob@trenali.com

9. Data Retention

We retain data only as long as necessary to provide services or comply with legal obligations (e.g. tax records).

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page.

11. Contact

For any questions or concerns:

Rob Guest

rob@trenali.com